We recognize how important it is to protect your identity from unlawful use, and shield your accounts from fraud and unauthorized access. With that in mind, we want you to know it is not our practice to ask for your EasyLink Online Banking User ID or password in e-mail.
Further, you can be assured that it's not our practice to:
- Send e-mail that requires you to enter personal information directly into the e-mail
- Send e-mail threatening to close your account if you do not take the immediate action of providing personal information
- Send e-mail asking you to reply by sending personal information
With those things in mind, please exercise caution when reading e-mail that may appear to have been sent by us. It's an unfortunate reality that criminals continue to devise ways to exploit technology in an effort to rip you off. One increasingly common scam is called "phishing" (pronounced "fishing"), where your personal information is the “catch of the day.”
There are hundreds of variations, but in general, phishing comes in one of these flavors:
- A warning of unauthorized access to your account
- A threat to suspend or deactivate your account
- Notification of a charge to your account for an item you clearly did not purchase (e.g. products from an adult site)
- Notification of fraudulent activity on your account
- An offer of a reward for completing a survey
- Informing you of a banking service you have been given free of charge
- Notification of changes to online banking due to the merger
- Notification of a software or security upgrade to our online services
As you can see from the examples, phishing e-mail usually takes an urgent or demanding tone, telling you to act immediately to verify or update personal information such as bank account numbers, user names/passwords, credit card account numbers - even your Social Security Number.
If you want to let us know about something you've received, please forward it to . If you include your name and phone number, our security or IT director will get back to you as soon as possible to let you know what we are doing about it.
If you've gotten such e-mail and you have questions that aren't addressed in our FAQs, please forward it to us at .
It is very important to forward the email to us completely (not cut and paste from one mail to another) so that we are provided with accurate and complete information that we can then pass along to the law enforcement agencies. It is important that we know where the email is originating from and where they are directing you to go.